Good questions, honest answers

We quote a flat rate based on your home’s size, the number of bedrooms and bathrooms, and the service you choose. You’ll know the full price before we arrive.

Never. Recurring plans can be paused, skipped or cancelled anytime with 48 hours’ notice.

Most clients book 3–7 days ahead. We often have last-minute openings, so it’s always worth asking.

Not at all. Many clients give us a key or door code. Everything is stored securely and never labeled with your address.

Yes. We bring plant-based products, microfiber cloths and HEPA vacuums. If you have a product you love, we’re happy to use it.

Yes. Our products are non-toxic and biodegradable, chosen specifically for homes with little ones and four-legged family members.

Every team member passes a background check and is fully trained. Willow & Pine is insured and bonded for your peace of mind.

Let us know within 24 hours and we’ll come back to re-clean the area at no cost. That’s our happiness guarantee.